These Terms and Conditions govern access to and use of the Bank of Melbourne online casino platform, including all games, promotions and account features offered through it. By creating an account, you confirm you've read, understood and agreed to be bound by these terms in full. The operator reserves the right to amend these terms at any point, with updates taking effect once posted to this page.
Continued use of the platform after any amendment counts as acceptance of the revised terms. Where a specific promotion or feature carries its own separate conditions, those sit alongside this document rather than replacing it. If any clause here is found unenforceable under applicable law, the remaining clauses stay in full effect.
Access to the Bank of Melbourne Australia is restricted to individuals aged 18 or over, verified at the account verification stage. The platform does not accept registrations from residents of Australia, the United States, or any jurisdiction where online casino gambling is prohibited or restricted by local law.
Requirement | Detail |
|---|---|
Minimum age | 18 years, confirmed via ID at verification |
Excluded residency | Australia, United States, and any restricted jurisdiction list published on this page |
One account per person | Duplicate accounts are closed and linked balances forfeited |
Legal capacity | Account holder must have full legal capacity to enter a binding contract |
It's the account holder's responsibility to confirm that using the platform is lawful in their place of residence before registering. The operator may request additional documentation at any stage to confirm eligibility and reserves the right to close an account and void winnings where eligibility criteria aren't met. Registering with false residency details is treated as a material breach of this section.
Opening an account with the Bank of Melbourne AU requires accurate personal details, including full name, date of birth, email address and phone number. Registration through third-party sign-in (Mail, Google, LinkedIn) requires the same supporting details to be added before the account is active. A promo code, where applicable, must be entered at registration, since it cannot be added retroactively.
Each account holder may operate only one account across the platform. Providing false information at registration is grounds for immediate account closure and forfeiture of any funds or bonuses linked to that account. The operator may decline any registration application without providing a reason.
Before any withdrawal is processed, account holders must complete identity verification. This requires a valid government-issued photo ID and a proof-of-address document dated within the last three months.
Verification is typically completed within one business day of documents being submitted, though a first withdrawal may take longer due to an additional manual review layer. The Bank of Melbourne online casino may request further documentation at any point where account activity raises a compliance concern, and withdrawals are paused until verification is complete.
Deposits are processed instantly across all supported payment methods, subject to the minimum and maximum limits set for each. The platform accepts deposits only from payment methods registered in the account holder's own name, and third-party deposits are not accepted under any circumstance.
Minimum deposit amounts vary by method and are displayed at the point of transaction. Deposited funds are available for play immediately upon successful processing, and any bonus tied to a deposit is credited according to the terms of that specific promotion set out separately.
Withdrawal requests through the Bank of Melbourne Australia are processed only to a payment method previously used for a deposit on the same account, and only after verification is complete. Processing times vary by method, ranging from under an hour to several business days, and daily withdrawal limits apply per the schedule published on the payments page.
The operator reserves the right to delay or decline a withdrawal request where fraud, a terms breach, or an unmet wagering requirement is identified. Any dispute over a withdrawal should be raised with support before funds are reversed or an account is restricted.
All bonuses offered through the Bank of Melbourne AU carry a wagering requirement, expiry period and, in most cases, a maximum bet size while the bonus is active. Full terms for each specific bonus, including percentage match, cap and wagering multiplier, are published alongside that promotion at the time it's offered.
Using more than one account to claim the same bonus, or exploiting a promotion outside its intended use, results in forfeiture of the bonus and any winnings from it. The operator reserves the right to withdraw or amend a promotion at any time, provided existing qualifying activity isn't affected retroactively.
The Bank of Melbourne online casino provides tools to help account holders manage their play, including deposit limits, loss limits, session time reminders and self-exclusion. These tools can be adjusted or activated from account settings, and a self-exclusion request takes effect immediately once submitted.
Tool | Function |
|---|---|
Deposit limit | Caps the amount that can be deposited over a daily, weekly or monthly period |
Loss limit | Caps net losses over a set period, pausing play once reached |
Session reminder | Alerts the account holder after a set period of continuous play |
Self-exclusion | Blocks account access for a chosen period, from 24 hours up to permanent closure |
Self-exclusion requests cannot be reversed before the chosen period ends, even at the account holder's later request. Support can direct account holders toward independent counselling and helpline services where gambling is causing harm, separate from anything offered directly by the platform.
All games offered through the Bank of Melbourne Australia run on software supplied by licensed, independently audited providers, using certified random number generators to determine outcomes. Return-to-player percentages for each game are set by the software provider and published within the game's information panel.
The operator does not alter game outcomes, odds or RNG behaviour on any individual title. Where a technical malfunction affects a game round, that round is voided and any stake involved is returned to the account holder's balance without further action needed from support.
The Bank of Melbourne AU is provided on an "as available" basis, and the operator does not guarantee uninterrupted or error-free access at all times. To the maximum extent permitted by law, the operator isn't liable for indirect, incidental or consequential losses arising from use of the platform, including losses connected to a service interruption, technical fault, or delay in payment processing.
Nothing in this section limits liability that cannot be excluded under applicable law. Account holders use the platform, including any wagering activity, entirely at their own risk and discretion, and accept that outcomes in games of chance cannot be guaranteed by either party.
Personal and account data collected by the Bank of Melbourne online casino is stored and processed in line with the platform's separate Privacy Policy, which forms part of these Terms by reference. Data is used for account administration, verification, fraud prevention and regulatory compliance, and is not sold to third parties for marketing purposes.
Account holders can request a copy of their held data or ask for it to be corrected by contacting support. Full detail on data handling, retention periods and third-party sharing sits in the Privacy Policy itself, which should be read alongside this section.
These Terms and Conditions, and all activity conducted through the Bank of Melbourne Australia, are governed by and construed in accordance with the laws of Curaçao. Any dispute arising from these terms, or from use of the platform, falls under the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by mandatory local consumer protection law applicable to the account holder.
Nothing in this clause overrides statutory rights that cannot be waived under the account holder's local law, regardless of the governing law stated above.
Questions regarding these Terms and Conditions, or any account-specific matter with the Bank of Melbourne AU, can be directed to the support team through the contact channels listed on the platform's help page. Support typically responds within 24 hours, and complaints not resolved at first contact can be escalated to a senior support agent for further review.
